About

Chad(wick) W. Smith
Austin, TX
Email: chadwsmith (at) gmail.com

OBJECTIVE: Seek a responsible position where I can utilize and enhance my education and experience, while contributing to the benefit of my employer.

STRENGTHS:

 

HARDWARE: PC and Mac computers, various Wireless Access Points, Nortel Meridian Option 61C, Nortel BCM400, Cisco and Extreme network switches, telecom devices, various computer hardware devices (hubs, routers, switches, CDR, scanners, CD duplicators), audio recording equipment, television and radio broadcasting equipment.


SOFTWARE: MS-DOS & Windows 3.1, Windows 95, NT 3.51,4.0, win2k, XP, Vista, MAC OSX10.4 10.5, win2003 server suites. Microsoft Office 95-2007. Open Office, Oracle (install and configure), Cisco Works 2000, FTP apps, Nortel Call Pilot, IE, Netscape, Mozilla, Firefox, Winzip, Photoshop, Fusion NetObjects and other web development software, some Linux/Unix/Solaris, Symantec Anti Virus, Trend Micro Anti Virus, Veritas Backup Exec, CPanel for webhosting, HTML, CSS, blogs (txt, mobile, and video), podcasts.


EXPERIENCE:

Wyle Information System (RS Information Services pre aquisition).

703-7347-7800 1651 Old Meadow Road. McLean, VA 22102

Contract for Federal Dept. of Transportation : Federal Motor Carrier Safety Administration

TX regional office: 903 San Jacinto Suite 101 Austin, TX 78701

11/06 – present Systems Engineer III (supporting TX, TX Border, LA and OK)


Primus Networks, Inc.

512-837-1625 3200 Steck Ave ste 200, Austin, TX 78757

12/04 – 10/06 Network Administrator/System Administrator


Sheshunoff Information Services/Thomson Financial Media

1-512-305-6500 807 Las Cimas ste 300, Austin TX, 78746

4/99 – 12/04 Network Administrator/Telecom Administrator


Dell Computer Company

1800-999-3355 OneDellWay, Round Rock, TX 78682

06/97 – 4/99  MAJOR ACCOUNTS SENIOR TECHNICAL REPRESENTATIVE

Troubleshoot Dell desktop computer systems (Optiplex New Products). Diagnose and provide solution to hardware and software problems for corporate, government accounts for US and Canada. Determine non-functioning parts and replacing when necessary. Provide technical assistance to customers in repairing, configuring, and upgrading Dell desktop computers. Work as a team with other technicians to provide the best possible service to the customer through product knowledge and customer relations.


Telenetwork Inc.

1-800-580-3355 3800C Drossett Lane, Austin, TX 78744-1104

10/96 - 02/97  TECHNICAL SUPPORT REPRESENTATIVE

Provided technical assistance to internet users on installing and configuring internet software for 5 Internet Service Providers. This support included Macintosh, IBM/PC compatible computers with Win 3.1 and Windows 95.


Experience continued


09/95 - 12/96 Tejano Nights, Austin, TX

TECHNICAL DIRECTOR

Operation and direction of all television studio equipment. Setting the stage, lighting, audio, VCP switching controls, and character generator editing and displaying. Technical directing live television broadcast.

08/94 - 12/94 Signature Images, Plano, TX

GRAPHIC ARTIST

Digitally retouch and alter vintage and recent photographs using Adobe Photoshop on Macintosh computers. Printing and matting final copy of photograph.

10/92 - 05/94 Circuit City Express, Dallas, TX

ASSISTANT MANAGER II

Sales and managing sales team in an electronics retail environment. Maintain personal sales goals, as well as monitoring and establishing goals of sales associates. Handle escalated customer service issues.




EDUCATION: Lake Highlands High School, Dallas, TX

10/90 - 06/93 ADVANCED DIPLOMA

Degree: 1993

GPA: 3.0


09/93 - 12/94 Richland Community College, Dallas, TX

PSYCHOLOGY

Degree: 1997

GPA: 2.7


01/95 - 06/96 Austin Community College, Austin, TX

PSYCHOLOGY

Degree: 1998

GPA: 3.0


06/96 - 12/96 University of Texas, Austin, TX

PSYCHOLOGY

Degree: 1998

GPA: 2.3



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