About
Chad(wick) W. Smith
Austin, TX
Email: chadwsmith (at) gmail.com
OBJECTIVE: Seek a responsible position where I can utilize and enhance my education and experience, while contributing to the benefit of my employer.
STRENGTHS:
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Customer Service
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System and Network Administration
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Technical Support
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Computer Repairs
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Troubleshooting & Diagnosis of networks, computers and telecom systems
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Designing and Implementing hardware and software solutions
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Software and Hardware Installations and upgrades
HARDWARE: PC and Mac computers, various Wireless Access Points, Nortel Meridian Option 61C, Nortel BCM400, Cisco and Extreme network switches, telecom devices, various computer hardware devices (hubs, routers, switches, CDR, scanners, CD duplicators), audio recording equipment, television and radio broadcasting equipment.
SOFTWARE: MS-DOS & Windows 3.1, Windows 95, NT 3.51,4.0, win2k, XP, Vista, MAC OSX10.4 10.5, win2003 server suites. Microsoft Office 95-2007. Open Office, Oracle (install and configure), Cisco Works 2000, FTP apps, Nortel Call Pilot, IE, Netscape, Mozilla, Firefox, Winzip, Photoshop, Fusion NetObjects and other web development software, some Linux/Unix/Solaris, Symantec Anti Virus, Trend Micro Anti Virus, Veritas Backup Exec, CPanel for webhosting, HTML, CSS, blogs (txt, mobile, and video), podcasts.
EXPERIENCE:
Wyle Information System (RS Information Services pre aquisition).
703-7347-7800 1651 Old Meadow Road. McLean, VA 22102
Contract for Federal Dept. of Transportation : Federal Motor Carrier Safety Administration
TX regional office: 903 San Jacinto Suite 101 Austin, TX 78701
11/06 – present Systems Engineer III (supporting TX, TX Border, LA and OK)
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Provide technical support (hardware/software) for regional office, collocated, remote office and field users with different environments and solutions. Troubleshoot desktops, servers, laptops, PDA’s, Pocket PCs, various hardware devices including printer, scanners, copiers, and all in one solutions. Software supported: MS Office (2000,XP, 2003, 2007), custom government applications, XP, PC Anywhere, Adobe Acrobat.
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Troubleshoot network connectivity and resolve issue or escalate to the proper channel for local, remote and field offices including dialup, VPN, and LAN/WAN solutions.
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Manage and perform tasks within Active Directory.
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Setup, install, upgrade, update and maintain servers (Windows 2000 and 2003 Server) and various server apps including antivirus products, backup software, DNS, DHCP.
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Setup and maintain telecom system : Nortel BCM400 with Call Pilot
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Special projects included testing for Federal Desktop Core Configuration to comply with new security standards for government systems, testing government applications with Windows Vista for implementation, Microsoft Office upgrade for approx. 200 users (remote and local), implementation of laptop harddrive encryption software SafeBoot to approx 200 users.
Primus Networks, Inc.
512-837-1625 3200 Steck Ave ste 200, Austin, TX 78757
12/04 – 10/06 Network Administrator/System Administrator
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Troubleshoot network connectivity and build the topology and configure routers and switches as needed to best fit the needs of the company, network cable wiring.
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Troubleshoot and support web hosting customers using Apache, Cpanel, Linux, and HTML code
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Setup and install Servers (Windows 2003 server suites) and various server apps including antivirus products, backup software, DNS, DHCP, Radius.
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Provide technical support for multiple clients with different environments and solutions. Troubleshoot desktops, servers, laptops, PDA’s, Pocket PCs, Tablets. Diagnose and provide solution to hardware, software and network problems for clients in different industries.
Sheshunoff Information Services/Thomson Financial Media
1-512-305-6500 807 Las Cimas ste 300, Austin TX, 78746
4/99 – 12/04 Network Administrator/Telecom Administrator
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Troubleshoot network connectivity and build the topology and configure Cisco/Extreme routers and switches as needed to best fit the needs of the company, network cable wiring.
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Troubleshoot any telecom connectivity, maintain quality service of switch, provide proper call data reports, telecom wiring.
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Provide technical support for 250 systems and 20 remote users. Troubleshoot Dell desktops, servers, and laptops. Diagnose and provide solution to hardware, software and network problems for all departments, including, tech&ops, QA, telemarketers, editors, financial analysts, online services, client services, developers, and programmers.
Dell Computer Company
1800-999-3355 OneDellWay, Round Rock, TX 78682
06/97 – 4/99 MAJOR ACCOUNTS SENIOR TECHNICAL REPRESENTATIVE
Troubleshoot Dell desktop computer systems (Optiplex New Products). Diagnose and provide solution to hardware and software problems for corporate, government accounts for US and Canada. Determine non-functioning parts and replacing when necessary. Provide technical assistance to customers in repairing, configuring, and upgrading Dell desktop computers. Work as a team with other technicians to provide the best possible service to the customer through product knowledge and customer relations.
Telenetwork Inc.
1-800-580-3355 3800C Drossett Lane, Austin, TX 78744-1104
10/96 - 02/97 TECHNICAL SUPPORT REPRESENTATIVE
Provided technical assistance to internet users on installing and configuring internet software for 5 Internet Service Providers. This support included Macintosh, IBM/PC compatible computers with Win 3.1 and Windows 95.
Experience continued
09/95 - 12/96 Tejano Nights, Austin, TX
TECHNICAL DIRECTOR
Operation and direction of all television studio equipment. Setting the stage, lighting, audio, VCP switching controls, and character generator editing and displaying. Technical directing live television broadcast.
08/94 - 12/94 Signature Images, Plano, TX
GRAPHIC ARTIST
Digitally retouch and alter vintage and recent photographs using Adobe Photoshop on Macintosh computers. Printing and matting final copy of photograph.
10/92 - 05/94 Circuit City Express, Dallas, TX
ASSISTANT MANAGER II
Sales and managing sales team in an electronics retail environment. Maintain personal sales goals, as well as monitoring and establishing goals of sales associates. Handle escalated customer service issues.
EDUCATION: Lake Highlands High School, Dallas, TX
10/90 - 06/93 ADVANCED DIPLOMA
Degree: 1993
GPA: 3.0
09/93 - 12/94 Richland Community College, Dallas, TX
PSYCHOLOGY
Degree: 1997
GPA: 2.7
01/95 - 06/96 Austin Community College, Austin, TX
PSYCHOLOGY
Degree: 1998
GPA: 3.0
06/96 - 12/96 University of Texas, Austin, TX
PSYCHOLOGY
Degree: 1998
GPA: 2.3